The Department of Employment and Labour is currently hiring Client Service Officers for both UIF Benefits and Employer Services across multiple labour centres in South Africa. A total of 13 posts are available, and no prior work experience is required, making this an excellent opportunity for Grade 12 graduates seeking government employment.
Overview of Available Positions
Two categories of Client Service Officer posts are currently open:
- Client Service Officer: UIF (X6 Posts)
- Client Service Officer: Employer Services (X7 Posts)
Both roles focus on assisting members of the public with employment-related services, processing UIF claims, and providing administrative support at labour centres.
Salary and Employment Benefits
Successful applicants will receive:
- Salary: R269 499 per annum
- Employment within the public service with opportunities for career growth and skills development
These positions offer long-term job security and exposure to public service operations.
Client Service Officer: UIF Posts and Locations
The following positions are available:
- Komani Labour Centre – Ref No: HR4/4/1/05 (X4 Posts)
- Richards Bay Labour Centre – Ref No: HR4/4/3/44 (X2 Posts)
These roles focus on assisting unemployed individuals with UIF benefit applications and related services.
Client Service Officer: Employer Services Posts and Locations
Seven posts are available under Employer Services and are based at satellite offices linked to the Kariega Labour Centre:
- Joubertina Satellite Office – Ref: HR/4/4/9/16
- Louterwater Satellite Office – Ref: HR/4/4/9/17
- Misgund Satellite Office – Ref: HR/4/4/9/18
- Hankey Satellite Office – Ref: HR/4/4/9/19
- Patensie Satellite Office – Ref: HR/4/4/9/20
- Jeffreys Bay Satellite Office – Ref: HR/4/4/9/21
- Humansdorp Satellite Office – Ref: HR/4/4/9/22
Applicants who previously applied for these posts are encouraged to re-apply, as this is a re-advertisement.
Key Duties of a Client Service Officer
Client Service Officers serve as the first point of contact between the public and the Department of Employment and Labour.
Main responsibilities include:
- Providing screening services to clients
- Processing applications for UIF benefits
- Registering payment continuation forms
- Offering administrative support within the labour centre
- Assisting employers and employees with labour-related queries
These roles require strong customer service skills and the ability to work with sensitive personal information.
Knowledge Areas Required for the Role
Although no experience is required, candidates must demonstrate an understanding or willingness to learn about:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Batho Pele Principles and public service values
- Departmental policies and UIF operational systems
Training will be provided to help new employees perform their duties effectively.
Skills and Competencies Needed
The Department is seeking candidates who possess strong interpersonal and administrative skills, including:
- Communication skills (verbal and written)
- Computer literacy and ability to use operational systems
- Customer service and conflict management skills
- Time management and organisational abilities
- Ability to interpret legislation and apply it in client interactions
These competencies ensure that services are delivered efficiently and professionally to the public.
Requirements
To apply for the Client Service Officer posts, you must:
- Have Grade 12 / Senior Certificate
- Be willing to work in a public service environment
- Submit a completed and signed Z83 form and CV combined in one PDF
- Clearly indicate the correct reference number in your application
- Be able to communicate effectively and work with members of the public
How to Apply for Client Service Officer Vacancies
Applicants may apply either by email or by hand delivery to the relevant Labour Centre.
Applications for UIF Posts – Komani and Richards Bay
Komani Labour Centre
Email: Jobs-ECQTN@labour.gov.za
Postal: Private Bag X323, Queenstown, 5320
Hand Delivery: 10 Robinson Road, Queenstown
Richards Bay Labour Centre
Email: Jobs-KZN28@labour.gov.za
Postal: Private Bag X20033, Empangeni, 3880
Hand Delivery: 11 Lira Rink Road, Richards Bay
Applications for Employer Services Posts – Kariega and Satellite Offices
Kariega Labour Centre
Email: Jobs-ECUHG@labour.gov.za
Physical Address: 15A Chase Street, Kariega, 6230
Applicants must clearly indicate the job title and reference number in the subject line of their email application.
Closing date: 14 April 2026.
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