If you are an unemployed young South African looking to build a career in the healthcare or insurance industry, the Momentum Contact Centre Learnership Programme 2026 offers a valuable opportunity to gain both theoretical knowledge and practical workplace experience.
This 12-month learnership is designed to prepare you for a career as a Health Care Benefits Advisor, with a recognised qualification upon completion.
About Momentum Group
Momentum Group is a leading financial services provider offering products in healthcare, insurance, investments, and employee benefits. Through its division Momentum Health, the company supports individuals and businesses in achieving their financial and wellness goals.
Learnership Overview
- Programme: Contact Centre Learnership 2026
- Reference Number: MMH260409-1
- Duration: 12 Months (01 June 2026 – 31 May 2027)
- Qualification: Occupational Certificate – Health Care Benefits Advisor (NQF Level 5, SAQA ID 105030)
What Is This Learnership About?
This programme combines:
- Classroom-based theoretical learning
- Practical on-the-job training
- Workplace exposure in a contact centre environment
Learners will gain the skills needed to work in:
- Medical aid administration
- Customer service
- Healthcare benefits advisory
- Insurance support services
What You Will Learn
During the programme, learners will:
- Understand healthcare and insurance products
- Learn customer service and client engagement skills
- Develop knowledge of company systems and processes
- Gain experience in handling client queries
- Build professional communication skills
Key Responsibilities
Learners will be expected to:
- Participate in training and complete assessments
- Maintain a logbook and portfolio of evidence
- Deliver excellent client service
- Handle customer queries effectively
- Follow company policies and procedures
- Work collaboratively with team members
Skills and Competencies
Successful candidates should demonstrate:
- Strong communication skills
- Attention to detail
- Problem-solving ability
- Customer-focused mindset
- Ability to work under pressure
- Teamwork and collaboration
- Self-management and accountability
What You Will Gain
This learnership offers:
- A nationally recognised NQF Level 5 qualification
- Practical experience in a contact centre environment
- Exposure to the medical aid and insurance industry
- Improved employability and career prospects
- Valuable workplace and customer service skills
Minimum Requirements
To qualify for the Momentum Contact Centre Learnership Programme 2026, applicants must:
- Have Grade 12 (Matric)
- Mathematics (minimum 40%) or Mathematical Literacy (minimum 60%)
- English and another South African language (minimum 50%)
- Be unemployed
- Be aged between 18 and 30 years
- Be a South African citizen
- Live within 30km of the Bellville office
- Not be studying during the programme
- Not have completed the same learnership previously
Additional Requirements
Applicants must also:
- Be available from 01 June 2026 to 31 May 2027
- Be able to travel to work independently
- Submit certified copies of ID and Matric certificate (not older than 3 months)
Note: People living with disabilities are encouraged to apply.
How to Apply for Momentum Contact Centre Learnership Programme 2026
Apply here online for Momentum Contact Centre Learnership Programme 2026
Closing date: 23 April 2026
📢 Don’t Miss Out on More Job Alerts!
Join our WhatsApp group for the **latest job opportunities, learnerships and internships** delivered directly to your phone.
Join WhatsApp Group Now