Forvis Mazars Customer Service Learnership 2026

Unemployed South African youth who are interested in customer service, technology and professional workplace environments can apply for the Forvis Mazars Customer Service Learnership Programme.

This learnership provides participants with a combination of theoretical training and practical workplace experience, allowing learners to develop valuable customer service, communication and digital skills.

The programme is designed to help unemployed candidates gain workplace exposure and improve their future employment opportunities.

Forvis Mazars Customer Service Learnership Overview

The Forvis Mazars Customer Service Learnership gives learners an opportunity to develop practical skills in a technology-enabled customer service environment.

Successful learners will participate in structured training, assessments and workplace learning activities while developing the professional skills required to work effectively with customers and colleagues.

Duties and Responsibilities

Learners participating in the programme will be expected to:

• Participate fully in training sessions, assessments and workplace learning activities.
• Provide professional, efficient and courteous customer service.
• Communicate effectively with customers, colleagues and supervisors.
• Use computer systems and digital tools to support customer service delivery.
• Accurately capture and maintain customer and service-related information.
• Respond to customer queries promptly and professionally.
• Focus on providing appropriate solutions to customer requests and concerns.
• Follow organisational policies, procedures and service standards.
• Demonstrate professionalism, punctuality and reliability.
• Work effectively as part of a team.
• Maintain confidentiality when dealing with customer information.
• Comply with applicable data protection requirements.

Minimum Requirements

Applicants interested in the Forvis Mazars Customer Service Learnership should meet the following requirements:

• Completed Matric / Grade 12.
• Currently unemployed.
• Basic computer literacy.
• Genuine interest in customer service.
• Interest in technology-enabled working environments.
• Ability to commit to the full duration of the learnership.

Skills That Can Help You Succeed

Although the minimum requirements are straightforward, candidates with the following qualities may be well suited to the programme:

• Good verbal and written communication skills.
• A positive and professional attitude.
• Good listening skills.
• Customer-focused approach.
• Basic computer skills.
• Ability to learn new digital systems.
• Problem-solving skills.
• Teamwork abilities.
• Attention to detail.
• Reliability and punctuality.
• Willingness to learn and develop professionally.

What You Can Gain From the Learnership

The programme provides practical exposure that can help learners develop skills in areas such as:

• Customer service.
• Professional communication.
• Digital workplace tools.
• Data capturing.
• Customer query management.
• Teamwork.
• Workplace professionalism.
• Confidentiality and data protection.
• Problem-solving.
• Workplace procedures and service standards.

These skills can be useful when applying for future customer service, administration, contact centre and other entry-level positions.

Who Should Apply?

The Forvis Mazars Customer Service Learnership may be suitable for:

• Unemployed Matriculants.
• Young people looking for their first workplace opportunity.
• Candidates interested in customer service careers.
• Individuals interested in technology and digital workplaces.
• Applicants who want to develop professional communication skills.
• Unemployed youth who are willing to participate in structured workplace training.

Possible Career Opportunities

The experience gained through a customer service learnership can provide a foundation for future roles such as:

• Customer Service Consultant.
• Customer Support Agent.
• Contact Centre Agent.
• Client Service Assistant.
• Customer Care Consultant.
• Administrative Assistant.
• Service Desk Support.
• Client Support Assistant.

Additional education, training and workplace experience may help learners progress into more advanced positions over time.

How to Apply for the Forvis Mazars Customer Service Learnership

Apply here online for Forvis Mazars Customer Service Learnership 2026

Closing date: not specified