Old Mutual Trainee Call Centre Agent Training Programme 2026

Are you an Unemployed individual, looking to start a career in customer service? The Old Mutual Trainee Call Centre Agent Training Programme 2026 offers an excellent opportunity to gain valuable call centre experience while working for one of South Africa’s leading financial services companies.

Based in Pinelands, this training programme is ideal for motivated individuals who are passionate about helping customers and developing professional communication skills in a dynamic contact centre environment.

Old Mutual Trainee Call Centre Agent Training Programme 2026 Overview

• Company: Old Mutual
• Position: Trainee Call Centre Agent
• Location: Pinelands, South Africa
• Job Type: Training Programme
• Reference Number: JR-81546

About the Training Programme

Old Mutual is committed to developing young South African talent while providing exceptional customer service. As a Trainee Call Centre Agent, you will join the Retail Mass Market (RMM) division, one of the company’s largest customer-facing business units.

The programme provides practical workplace experience where trainees receive coaching, mentorship, and on-the-job training to build confidence in handling customer enquiries and providing financial service support.

Successful candidates will assist clients over the phone while learning the systems, processes, and customer service standards used by Old Mutual.

Key Responsibilities

As a Trainee Call Centre Agent, you will:

• Handle inbound customer calls professionally
• Make outbound calls when required
• Respond to customer enquiries accurately
• Resolve customer queries at the first point of contact whenever possible
• Escalate complex issues to senior consultants
• Follow company procedures and quality standards
• Maintain productivity targets
• Build knowledge of financial products and services
• Deliver excellent customer service
• Participate in ongoing training and coaching sessions

Working Hours

Successful candidates must be available to work flexible hours:

• Monday to Friday: Between 8:00 AM and 7:00 PM
• Saturday: Between 8:00 AM and 1:00 PM

Skills Required

Old Mutual is looking for candidates with the following skills:

• Accountability
• Excellent communication
• Computer literacy
• Microsoft Excel knowledge
• Office administration skills
• Customer service skills
• Goal-oriented mindset
• Teamwork
• Time management

Competencies

Ideal candidates should demonstrate:

• Customer focus
• Strong decision-making skills
• Accountability
• Self-awareness
• Trustworthiness
• Effective communication
• Action-oriented attitude
• Good interpersonal relationships
• Ability to work under supervision

Why Join Old Mutual?

Old Mutual is one of Africa’s most respected financial institutions and offers employees opportunities for learning, career growth, and professional development.

Benefits of joining the programme include:

• Practical call centre experience
• Professional workplace training
• Coaching from experienced team leaders
• Exposure to the financial services industry
• Career development opportunities
• Valuable customer service skills
• Experience with industry-standard systems

Minimum Requirements

To qualify for the Old Mutual Trainee Call Centre Agent Training Programme, applicants must have:

• Grade 12 (Matric)
• Proof of registration for tertiary studies (required during application)
• Good communication skills
• Computer literacy
• Ability to work in a customer service environment
• Willingness to learn
• Professional attitude
• Good interpersonal skills

Documents Required

Prepare the following before applying:

• Updated CV
• Certified copy of your South African ID
• Certified copy of your Matric certificate
• Proof of tertiary registration
• Any additional supporting documents requested

How to Apply

Apply here online for Old Mutual Trainee Call Centre Agent Training Programme 2026

Closing Date: 22 July 2026 at 23:59

Late applications may not be considered.