Virgin Active Service Ambassador Jobs 2026 (Store Assistants)

Are you passionate about customer service, fitness, and creating exceptional experiences for people? Virgin Active South Africa is currently recruiting Service Ambassadors to join its team and deliver outstanding service to members across its clubs.

This opportunity is ideal for energetic, customer-focused individuals who enjoy working in a fast-paced environment while helping people achieve their health and wellness goals. As a Service Ambassador, you will be responsible for welcoming members, supporting daily club operations, promoting digital fitness services, and ensuring every member enjoys a world-class experience.

If you  enjoy interacting with people, this could be your opportunity to build a rewarding career with one of South Africa’s leading health and fitness brands.

Virgin Active Service Ambassador Job Overview

• Company: Virgin Active South Africa
• Position: Service Ambassador
• Job Type: Full-Time
• Industry: Health and Fitness
• Location: Various Virgin Active Clubs Across South Africa
• Application Status: Applications Open

About Virgin Active

Virgin Active is one of South Africa’s leading health and wellness companies, providing world-class gym facilities, group fitness classes, swimming pools, wellness programmes, and digital fitness solutions.

The company focuses on helping members live healthier lives while delivering exceptional customer experiences through innovation, professional service, and a welcoming club environment.

Working at Virgin Active gives employees the opportunity to develop their careers while making a positive impact on people’s health and wellbeing.

About the Service Ambassador Role

The Service Ambassador is responsible for creating exceptional member experiences throughout the club. From welcoming members at reception to engaging with them on the gym floor, studios, swimming facilities, and lounge areas, Service Ambassadors play an important role in member satisfaction and retention.

The position combines customer service, reception duties, administration, digital engagement, and health club support to ensure every member enjoys a safe, friendly, and motivating environment.

Key Responsibilities

Successful candidates will be responsible for:

Front of House Duties

• Welcoming members and visitors.
• Controlling access into the club.
• Providing information to members, visitors, and staff.
• Delivering outstanding customer service from entry to exit.
• Following operational standards and administrative procedures.

Member Engagement

• Delivering excellent customer service throughout the club.
• Building strong relationships with members.
• Promoting Virgin Active’s digital fitness platforms.
• Assisting members with personalised online fitness solutions.
• Encouraging participation in club activities and wellness events.
• Supporting member retention initiatives.
• Resolving member enquiries and complaints professionally.

Club Floor Experience

• Promoting safe exercise practices.
• Monitoring compliance with club rules and safety standards.
• Maintaining a clean and welcoming exercise environment.
• Assisting members where required during their club visits.

Training and Development

• Participating in ongoing training programmes.
• Continuously improving product and service knowledge.
• Staying up to date with company policies and procedures.

Skills and Competencies

The ideal candidate should possess:

• Excellent customer service skills.
• Strong communication skills.
• Outstanding interpersonal skills.
• Ability to build lasting relationships.
• Problem-solving ability.
• Conflict resolution skills.
• Strong administrative skills.
• Passion for fitness and wellness.
• High levels of professionalism.
• Ability to work independently.
• Positive attitude.
• Trustworthiness and integrity.
• Ability to make sound decisions.
• Action-oriented mindset.
• Adaptability in a fast-paced environment.
• Strong teamwork skills.

Why Work at Virgin Active?

Joining Virgin Active provides numerous career benefits, including:

• Opportunity to work for one of South Africa’s leading fitness brands.
• Professional training and continuous development.
• Dynamic and supportive working environment.
• Opportunity to build a long-term career in health and wellness.
• Daily interaction with people who are passionate about healthy living.
• Valuable customer service and operational experience.

Employees become part of a culture focused on inspiring healthier lives while creating memorable experiences for every member.

Minimum Requirements

Applicants should meet the following requirements:

• Grade 12 (Matric) or NQF Level 4 qualification.
• Successful completion of the Virgin Active Reception Academy.
• Good understanding of digital platforms.
• Knowledge of Virgin Active exercise programmes and services.
• Understanding of customer service principles.
• Knowledge of club operating procedures and safety protocols.
• Ability to resolve member questions and concerns professionally.

How to Apply

Before applying, ensure that you have:

• An updated Curriculum Vitae (CV).
• Certified copy of your Grade 12 certificate.
• South African ID.
• Any additional supporting documents requested during the recruitment process.

Apply here online for Virgin Active Service Ambassador Jobs 2026 (Store Assistants) 

Closing date: Not specified