Tenacity Customer Services Call Centre Learnerships 2026

South African youth looking to start a career in customer service and contact centre operations now have an exciting opportunity to apply for the 2026 Customer Services Call Centre Learnership Programme at Tenacity. This 13-month learnership is designed for unemployed young people who want to gain practical work experience while earning a nationally recognised qualification.

The programme combines classroom-based learning with hands-on workplace training in Tenacity’s Customer Services team, helping learners build valuable business, communication, and technical call centre skills.

About The Tenacity Learnership Programme 2026

The Tenacity Customer Services Call Centre Learnership offers successful candidates the opportunity to complete a Micro Finance qualification at NQF Level 4 while gaining real workplace exposure in a professional contact centre environment.

This learnership is ideal for unemployed matriculants who are passionate about customer service and eager to develop skills that can open doors across various industries.

Learnership Details

• Company: Tenacity
• Programme: Customer Services Call Centre Learnership 2026
• Category: Learnerships
• Duration: 13 Months

What Learners Will Do

Successful candidates will participate in training sessions and gain practical workplace experience while supporting customers through Tenacity’s Customer Services division.

Learner Responsibilities

Call Centre Learners will be expected to:

• Attend all required training sessions and assessments
• Successfully complete the Micro Finance qualification
• Submit a Portfolio of Evidence (POE)
• Participate actively within the Customer Services team
• Deliver excellent customer service to clients

Key Duties And Responsibilities

Learners will gain exposure to real customer service operations and daily call centre activities, including:

• Handling customer queries and complaints through inbound and outbound communication channels
• Providing professional and high-quality customer service
• Completing customer account administration accurately
• Resolving customer queries according to company procedures and service standards
• Following company policies and workplace rules

Skills And Competencies Needed

Tenacity is looking for candidates who demonstrate:

• Strong communication skills
• Problem-solving abilities
• Passion for customer service
• Ability to work under pressure
• Empathy and professionalism
• Good organisational and time management skills
• Adaptability in fast-paced environments
• Confidence when engaging with customers

Benefits

This learnership provides an excellent entry point into the customer service and call centre industry. Participants will gain:

• A nationally recognised qualification
• Valuable workplace experience
• Professional communication skills
• Customer service and administration experience
• Exposure to the financial services environment
• Better future employment opportunities

For many young South Africans, learnerships like this can serve as a stepping stone toward permanent employment and long-term career growth.

Minimum Requirements

To qualify for the Tenacity Customer Services Call Centre Learnership 2026, applicants must meet the following requirements:

• Must have a Grade 12 qualification
• Mathematics or Mathematical Literacy will be advantageous
• Must be unemployed
• Limited or no work experience required
• Must be between 18 and 30 years old
• Must not currently be studying full-time or part-time
• Must be willing to work shifts and weekends
• Must not have participated in another learnership or skills programme within the past 12 months
• Must have a positive attitude and strong work ethic

Location: Cape Town

How To Apply For The Tenacity Learnership 2026

Before submitting your application, make sure you:

• Prepare an updated CV
• Include certified copies of your qualifications
• Ensure your contact details are correct
• Highlight any customer service or communication skills
• Apply as early as possible before applications close

Apply here online for Tenacity Customer Services Call Centre Learnerships 2026

Closing date: Not specified